Ora's Natural Healing Ointment

We want you to be satisfied with your purchase. If you are not fully happy with your item, you may request a return under the following conditions:

• Returns must be requested within 7 days of delivery
• The product must be unopened, unused, and in its original packaging
• Items that have been opened or used are not eligible for return due to hygiene and safety reasons

Refund Process:

• Once the returned item is received and inspected, your refund will be processed if it meets the return conditions
• Refunds are issued to the original payment method
• Shipping fees are non-refundable
• Customers are responsible for return shipping costs

Orders are shipped within 1–14 business days. Delivery times may vary due to location and courier delays.

Please ensure your shipping details are correct, as Pavleu is not responsible for delays or lost orders caused by incorrect addresses.