For those who dare to be different…

​

Effective Date: 25 April 2026 - 11:53 AM​

​

1. Acceptance of Terms

By accessing or using Pavleu services, you agree to these Terms. If you do not agree, you must discontinue use immediately.

​

2. Privacy & Data

We collect only the data necessary to fulfill orders and manage subscriptions. We do not sell your personal data. By using our services, you consent to the processing of your data in accordance with our Privacy Policy.

3. Orders, Payments, & "Renew" Subscriptions

• Billing: Prices are in your local currency. You are responsible for all applicable taxes, duties, and customs fees.

• "Renew" Subscriptions: By enrolling, you authorize recurring charges at the frequency selected.

  • Cancellation: You may cancel at any time via your account dashboard. To avoid a charge for the next cycle, cancellation must be completed at least 48 hours prior to the renewal date.

  • No Partial Refunds: Subscriptions are non-refundable for partial periods.

• Accuracy: Pavleu is not liable for losses resulting from incorrect shipping information provided by the customer.

4. Returns & Refunds (Favourable Strategy)

• Standard Return Policy: All returns must be initiated with Pavleu support within 7 days of delivery. Items must be in original, unused, and unopened condition with all original packaging.

• Customer Responsibility: All return shipping costs, including international duties, taxes, or brokerage fees, are the sole responsibility of the customer. Shipping fees are non-refundable.

• Subscription Items: Items delivered via the "Renew" service are final sale and non-returnable once opened or used, except where prohibited by mandatory local law.

• Mandatory Exceptions: In jurisdictions where local law mandates a longer return period (e.g., the 14-day "Right of Withdrawal" in the EU/EEA), Pavleu will honour the minimum period required by that local law. In all other jurisdictions, our 7-day policy remains the exclusive governing standard.

5. Product Disclaimer & Limitation of Liability

• Disclaimer: Products are provided "as-is." Perfumes are for external use only. Pavleu is not liable for individual allergic reactions or misuse.

• Liability Cap: To the maximum extent permitted by law, Pavleu’s total liability for any claim shall not exceed the amount actually paid by you for the specific product giving rise to the claim. Pavleu is not liable for any indirect, incidental, or consequential damages.

• Force Majeure: Pavleu is not liable for performance failures due to causes beyond our reasonable control, including courier or customs delays.

6. Intellectual Property

All content, logos, and branding are the exclusive property of Pavleu. Unauthorized use is strictly prohibited.

7. Governing Law & Dispute Resolution

• Governing Law: These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein.

• Exclusive Venue: Any dispute shall be resolved exclusively through binding arbitration in Toronto, Ontario, conducted in English.

• Mandatory Exceptions: If you are a consumer in a jurisdiction that prohibits binding arbitration or requires the application of local law for consumer disputes, this clause shall be limited only to the extent required by such local law, while remaining fully enforceable in all other respects.

8. Policy Updates

We may update these terms at any time. Continued use of our services constitutes your acceptance of the updated version.

9. Support

For questions or support, visit: www.pavleu.com